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Frequently Asked Questions

What is Maison Vance?

Maison Vance offers French-inspired fashion for men and women, combining timeless elegance with modern, effortless style. Our collections are designed to bring a touch of everyday sophistication to your wardrobe.

Do you offer free delivery?

Yes, we offer free shipping on all orders in France, Italy, Spain, the Czech Republic, and the United States. There are no minimums or hidden conditions — we want your shopping experience to be simple from start to finish. You can view our full shipping policy here.

How long does delivery take?

Most orders arrive within 3 to 7 business days, Monday through Saturday. Once your package ships, you’ll receive a tracking link to follow its journey. You can view our full shipping policy here.

Do you ship internationally?

Yes. We currently ship to France, Italy, Spain, the Czech Republic, and the United States. You can view our full shipping policy here.

What is your return policy?

If something isn’t right for you, you have 30 days from delivery to return your items. Email us at info@maison-vance.fr and we’ll guide you through the easy return process. You can view our full return policy here.

How long do refunds take?

Refunds are generally processed within 7 business days after we receive and inspect your return. Your bank or payment provider may take a little longer to show the funds. You can view our full return policy here.

Do you accept exchanges?

Yes, we do. Contact us at info@maison-vance.fr and we’ll help you arrange an exchange for the item you prefer. You can read our full return policy here.

What payment methods do you accept?

We accept major credit cards and secure online payment methods. All transactions are encrypted to protect your information during checkout. You can view our full payment policy here.

Is my personal and payment information safe?

Yes. Maison Vance does not store sensitive payment information, and every payment is encrypted to protect your details. You can view our full payment policy here.

What should I do if my order hasn't arrived?

Start by checking the tracking link in your shipping confirmation email. If 7 business days have passed and your package still hasn’t arrived, contact us at info@maison-vance.fr and we’ll investigate immediately.

Can I modify or cancel my order?

If your order has not yet shipped, we may be able to change or cancel it. Email us as soon as possible after placing your order, and we’ll do our best to help.

Need more help?

We’re always here for you. Contact us anytime at info@maison-vance.fr, and our team will be happy to help.