Refund policy

Hassle-Free Returns

At Maison Vance, we believe every item you choose should enhance your wardrobe and fit you perfectly. If a product does not quite meet your expectations, our returns process ensures a simple, stress-free experience.

Return Period

You have 30 days from the date your order is delivered to request a return. Items must be unused, in their original condition, and include all original packaging. We charge no restocking fees.

How to Make a Return

Simply email info@maison-vance.fr with your order number to get started. Our customer service team will provide clear instructions for returning your item. Return shipping costs are the customer’s responsibility, and we recommend using a tracked shipping method for added peace of mind.

Easy Exchanges

Would you like a different size or another product? Let us know in your return request. We will arrange an exchange, subject to availability.

Refund Processing Time

After we receive and inspect your returned item, your refund will be processed within 7 business days. Please note that your bank or payment provider may need additional time to complete the transaction.

We’re Here to Help

Have questions about returns, sizes, or your order status? Contact us anytime at info@maison-vance.fr — we’ll be happy to help.