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Frequently Asked Questions
Yes, every order ships for free to France, Italy, Spain, the Czech Republic, and the United States. There are no minimums or additional conditions. We simply want delivery to be easy from the moment you place your order. You can read our full shipping policy here.
Most orders arrive within 3 to 7 business days after processing, Monday through Saturday. When your package leaves our studio, we’ll send you a tracking link so you can follow its journey. You can read our full shipping policy here.
Yes. We currently ship to France, Italy, Spain, the Czech Republic, and the United States. You can view our full shipping policy here.
If something isn’t quite right, you have 30 days from delivery to return your items. Email us at info@maison-vance.fr and we’ll guide you through the simple return steps. You can read our full return policy here.
Refunds are generally processed within 7 business days after inspection of your returned item. Your bank or payment provider may take a little longer to display the funds. You can view our full return policy here.
Do you offer free delivery?
Yes, every order ships for free to France, Italy, Spain, the Czech Republic, and the United States. There are no minimums or additional conditions. We simply want delivery to be easy from the moment you place your order. You can read our full shipping policy here.
How long does delivery take?
Most orders arrive within 3 to 7 business days after processing, Monday through Saturday. When your package leaves our studio, we’ll send you a tracking link so you can follow its journey. You can read our full shipping policy here.
Do you ship internationally?
Yes. We currently ship to France, Italy, Spain, the Czech Republic, and the United States. You can view our full shipping policy here.
What is your return policy?
If something isn’t quite right, you have 30 days from delivery to return your items. Email us at info@maison-vance.fr and we’ll guide you through the simple return steps. You can read our full return policy here.
How long do refunds take?
Refunds are generally processed within 7 business days after inspection of your returned item. Your bank or payment provider may take a little longer to display the funds. You can view our full return policy here.
Free shipping on all orders
We offer free shipping on all orders in France, Italy, Spain, the Czech Republic, and the United States.
Easy returns and exchanges
You can always return or exchange your order. We offer a 30-day return or exchange policy if you are not satisfied with your order for any reason.
Customer service
Our customer service team is available Monday to Friday from 9:00 a.m. to 6:00 p.m. (CET).
Secure payment
All payments are secured by SSL and therefore risk-free with your preferred payment methods.
















